Privacy Policy 

Privacy policy last updated on: 01.06.2020

For us at AVEVE Biochem, the privacy and the protection of the privacy of everyone whose personal data we process is extremely important. The purpose of this privacy policy is to inform you as a customer, supplier and visitor of this website about how we take care of your personal data and what we do with your data.

​1​ ​Who is responsible for processing your personal data?

AVEVE Biochem BV, with enterprise number 0521.849.211, having its registered office at Eugeen Meeusstraat 6, 2170 Merksem (Belgium), is responsible for the processing of the personal data of its customers, prospects, suppliers, website visitors, etc (hereinafter AVEVE biochem is also further referred to as the ‘controller’).

A data protection officer has been appointed within the group of enterprises to which the controller belongs, who supervises the protection of your personal data You can contact this person via privacy@arvesta.eu.

​2​ ​What data do we collect from you as a customer?

What personal data?

We can collect the following personal data: name, title, address, email address, delivery addresses, company number, VAT number, mobile/telephone number, fax number, language, type of industry, bank account number, purchase data (purchased products, price, quantities, time of purchase), business data (product interests, size,...). Furthermore we can collect the name, email address, position, mobile/telephone number and email address of the contact persons of the company.

We have obtained the above mentioned data:

  • From you, via sales talks, purchase orders, contracts, information provided through contact forms on our website, commercial campaigns;

  • From your website, folders,...;

  • From publicly available information (such as the website of the National Bank, Belgian Official Gazette, telephone directory, Crossroads Bank of Enterprises,...);

  • From other companies to which AVEVE Biochem belongs. You can find which companies these are at www.arvesta.eu.

For what purposes do we process this data?

We use your personal data in the first place to ensure that our commercial relation runs smoothly and to perform our contractual commitments correctly. This means that we use your data to keep a customer/prospect administration, to receive and process purchase orders, to deliver products, to draft and send invoices and communicate about deliveries and invoices and to conduct credit management (follow up unpaid invoices and send reminders). We process data for these purposes because this is necessary to fulfill our obligations arising from the contract we have with you. We carry out the administration and credit management on the basis of our legitimate interest to do so.

Furthermore we might be legally obliged to process your data (legal obligations arising from tax- and accounting laws, food safety legislation,...)

Thirdly we analyze which products you have purchased and in which products/services you are interested in order to adjust our assortment and to tailor our communications to you based on your preferences and purchases. In addition, we also perform (statistical) analyses  in order to be able to improve our operations, services and products. The legal basis for this processing is our legitimate interest.

How long do we keep your data?

We do not keep the data longer than necessary for the realization of the aforementioned purposes. As soon as your data is no longer needed, it will be deleted.

​3​ What data do we collect from you as a supplier?

What personal data?

We can collect the following personal data: name, address, email address, company number, VAT number, mobile/telephone number, fax number, language, website, type of industry, bank account number. Furthermore we can collect the name, email address, position, mobile/telephone number and email address of the contact persons of the company.

We have obtained the above mentioned data:

  • From you, via personal conversations (by telephone), purchase orders, contracts, information provided through contact forms on our website;

  • From your website, folders,...;

  • From public information sources (such as the website of the National Bank, Belgian Official Gazette, telephone directory, Crossroads Bank of Enterprises,...);

  • From other companies to which AVEVE Biochem belongs. You can find which companies these are at www.arvesta.eu.

For what purposes do we process this data?

We use your personal data in the first place to ensure that our commercial relation runs smoothly and to perform our commitments correctly. This means that we use your data to keep a supplier administration, to receive, process, inspect and pay invoices, to request and consult offers, to place orders, to receive and return products and communicate on these matters and to evaluate the cooperation and quality of services and products. We process data for these purposes because this is necessary to fulfill our obligations under the contract we have with you. We carry out the administration and evaluation on the basis of our legitimate interest to do so. 

Furthermore we might be legally obliged to process your data (legal obligations arising from tax- and accounting laws, food safety legislation,...)

How long do we keep your data?

We do not keep the data longer than necessary for the realization of the aforementioned purposes. As soon as your data is no longer needed, it will be deleted.

​4​ ​What data do we collect via our website?

This section explains which personal data we may process about you via the website, for what purpose we do so, as well as the legal grounds for the same. In addition, we also state how long we store this data.

Contact form

You can contact us via our website using the online contact form. If you do so, we will collect details of your first name, surname, e-mail address and the question you have asked or any other comment. We have a legitimate interest in collecting the information you provide, in order to respond to your message. We will not store this data for any longer than necessary to answer your questions or provide you with the requested information.  

Newsletters

You can register to receive e-mails with information about our products, our events, tips, advice, etc. through the website. To subscribe your name to the newsletter, we collect your e-mail address and the language in which you want to receive the newsletters. Newsletters are only sent after obtaining your consent.

You can notify us at any time that you no longer wish to receive such newsletters. The procedure for the same shall be found under heading 7.

Events

We regularly organise events, and you can register for the same via the website. By default, we collect your first name, surname and your e-mail address for such registration. We use this information to process your registration for the event, to confirm your registration, to inform you about the event and, if necessary, to answer any questions you may have. Your data will be deleted as soon as it is no longer required for the above purposes. 

​5​ ​Do we transfer or sell your data?

Under no circumstances do we sell your data to third parties.However, we may share your data with the following, in order to provide our services, and in connection with the aforementioned processing purposes:

  • the companies within the group to which the controller belongs, i.e. Arvesta. This is in order to centralise the customer and supplier administration. You can find out which companies they are at https://arvesta.eu.

  • third parties (such as logistics partners, data centres, IT Service Providers, printers, mailing agencies, website builders, etc.).  We have concluded agreements with these parties to ensure the protection of your data. 

  • Government and government institutions: to comply with our legal obligations (arising from accounting- and tax laws, food safety regulations,...).. Only the data that are legally required to be communicated are shared.

Furthermore, in exceptional circumstances, disputes and other incidents can also lead to your personal data being shared with the police and other judicial bodies. Law firms, debt collection agencies, bailiffs, insurance companies or banks, among others, will also be able to gain access to some of your personal data when it is necessary for them to assist us in handling a file, or to execute projects, etc.

​6​ ​How do we secure your personal data?

We will take all the necessary steps to ensure protection of your personal data, physically, electronically as well as at the organisational level.

For example, we store the personal data provided by you in databases, information systems and servers that are only accessible to authorised personnel or contractors who have to access these data in order to process it for us. In addition, our personnel are informed about this privacy policy and about all the applicable internal guidelines that have been issued for the protection of your personal data. They are also obliged to respect the confidentiality of your personal data.

​7​ ​How can you contact us to exercise your rights?

You have the right to demand inspection of your personal data free of charge at any time. You also have the right to delete or rectify incorrect, invalid, outdated or incomplete personal data. You also have the right, in certain cases, to request us to cease the use of your personal data for a specific type of processing. 

Finally, you have the right to object to any particular processing of your personal data. 

If you no longer wish to receive emails or personally addressed post mailings with, among other things, product information, promotions, advice, info about events, news about AVEVE Biochem, ... you can easily unsubscribe from our mailing list. If you no longer wish to receive emails, you can unsubscribe via the unsubscribe link at the bottom of the e-mails. You can always contact us for unsubscribing to emails or to personally addressed mail via the email address mentioned below.

Please send your request by e-mail to privacy@avevebiochem.com or by post to the address mentioned under heading 1.

Such request must contain the following: full name, address, e-mail address, copy of the front side of your ID card, and a clear description of your request. 

We have one month's time to answer your request. Take into account the fact that this period only begins when we receive your dated and signed written request by post, electronically or at our offices and when we have received all of the information necessary to fulfil your request.

If, in your opinion, we have not handled your request appropriately, please contact the Customer Service Department according to the above information. This way we can search together with you for an appropriate solution. If this does not produce the desired result and we do not react to or we deny your request, you have the right to submit a complaint to the supervisory authority in the country where you normally reside. For Belgium, that is the Belgian Data Protection Authority.

​8​ ​Changes to this Policy

If we make any changes to this privacy policy, the amended policy will be published here with the date of revision stated at the top. If we make any significant changes to this Privacy Policy that change our privacy practices in a substantial way, we may also inform you of this in a different manner, e.g. by sending you an e-mail or publishing a statement on our website before the changes come into effect.

AVEVE Biochem BV
Eugeen Meeustraat 6, 3170 Merksem (Belgium)
VAT BE 0521.849.211
RPR Antwerp, division Antwerp
avevebiochem@aveve.be

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Arvesta